Questions
Before you book
What travellers ask us most at the counter. Something else? Call the office or send a trip request with your question.
Booking & Payment
How do I reserve a package?
Send a trip request on this site or visit the office. We confirm seats and send a quotation; a deposit reserves your place and the balance is due a month before departure.
How can I pay?
Cash at the office, bank transfer or GCash. Every payment is recorded on your statement of account, which we send after each one.
Can you quote a trip that is not in the catalogue?
Yes. Tell us where, when and how many on the Plan a Trip form. We design the itinerary and send a quotation, usually within one working day.
Visas & Documents
Do you process visas?
We assist with Japan, Korea, Schengen, US, UK, Australia and other visas: we give you the checklist, review every document before you file and book the appointment. The decision is always the embassy's.
How long must my passport be valid?
At least six months beyond your return date, with two blank pages. Renew it first if it is close.
Is the visa fee included in the package price?
No. Visa fees are paid to the embassy and listed separately on your quotation.
On the Trip
Is there a tour leader on group tours?
Yes. Every group package abroad travels with an Atlas tour leader from the Philippine airport to the return flight.
What if my flight is changed?
We watch your bookings and call you when the airline moves a flight, then rebook you on the best option the fare allows.
Still unsure? Talk to a consultant.